Refund policy

Return & Refund Policy

Last Updated: 10/05/2026

At Susegaad Clothing, customer satisfaction is important to us. Since our products are made-to-order through a print-on-demand fulfillment process, we aim to keep our Return & Refund Policy fair, transparent, and customer-friendly.

Please read this policy carefully before placing an order.

1. Return Eligibility

We accept returns or replacement requests only under specific circumstances.

To be eligible for a return, replacement, or refund:

  • The request must be made within [7 DAYS] of delivery
  • The product must be unused, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Proof of purchase/order confirmation must be provided

Returns or refunds may be approved if:

  • The wrong item was delivered
  • The product arrived damaged
  • The product has a manufacturing or printing defect
  • The item received significantly differs from the order placed

2. Non-Returnable Items

As our products are custom-made and print-on-demand, certain items are non-returnable.

We do not accept returns or refunds for:

  • Incorrect size selected by the customer
  • Change of mind or buyer’s remorse
  • Minor color variations due to screen settings
  • Minor print placement variations
  • Customized or personalized items
  • Items purchased during clearance or final sale events (if applicable)

Please review sizing charts carefully before placing your order.

3. Return Request Process

To initiate a return, replacement, or refund request, please contact us at:

Email: hello.susegaadclothing@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos/videos of the product and packaging

Requests submitted without proper evidence may not qualify for approval.

4. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of delivery.

After reviewing the issue, we may offer one of the following:

  • Free replacement
  • Store credit
  • Full or partial refund

Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for refunds or replacements.

5. Exchange Policy

Exchanges may be offered only for:

  • Defective items
  • Incorrect items received
  • Size exchange requests (if applicable and approved)

Exchange approval depends on product availability and fulfillment partner policies.

If the requested replacement item is unavailable, we may offer:

  • Store credit
  • Refund
  • Alternative replacement option

6. Refund Process and Timing

Once your refund request is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take up to [REFUND PROCESSING TIME]

Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.

Shipping fees (if any) are generally non-refundable unless the error was caused by us.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to:

  • Damaged product
  • Incorrect item shipped
  • Manufacturing defect

→ We may cover the return shipping costs or arrange a replacement without requiring a return.

If the return is due to:

  • Incorrect size selected by customer
  • Personal preference
  • Change of mind

→ Return shipping costs will be the customer’s responsibility (if the return is approved).

Original shipping charges are non-refundable unless otherwise stated.

8. Cancellation Policy

Since products are made-to-order, cancellations are only possible before production begins.

Once the order enters production or fulfillment, cancellation requests may not be accepted.

To request a cancellation, contact us immediately at:

Email: hello.susegaadclothing@gmail.com

9. Late or Missing Refunds

If you have not received your refund within 30 Days:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Reach out to us at hello.susegaadclothing@gmail.com

Some payment providers may take additional processing time.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, contact us at:

Susegaad Clothing
Email: hello.susegaadclothing@gmail.com
Website: https://susegaadclothing.com/