Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to Susegaad Clothing. These Terms of Service (“Terms”) govern your use of our website and services, including the purchase of products from our online store.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental/legal guardian supervision
  • The information provided by you is accurate and complete
  • You will not use our products or services for unlawful purposes

We reserve the right to refuse service to anyone at any time for any reason.

2. Account Terms

When creating an account on our website, you agree to:

  • Provide current, complete, and accurate information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

3. Pricing and Payment

All prices on the website are displayed in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without notice.

We accept payment through approved payment gateways and methods including:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (if applicable)

Orders will only be processed after successful payment confirmation.

In case of pricing errors, technical issues, or suspected fraudulent activity, we reserve the right to cancel or refuse any order.

4. Product Descriptions and Print-on-Demand Manufacturing

Susegaad Clothing operates as a print-on-demand apparel brand. Products are manufactured and fulfilled through our fulfillment partner, Quikink.

As products are made-to-order:

  • Minor variations in print placement, color, size, or fabric texture may occur
  • Actual colors may differ slightly due to screen settings and printing processes
  • Product mockups are for illustrative purposes only
  • Slight manufacturing tolerances in sizing are considered normal

We strive to ensure all product information is accurate but do not guarantee that all descriptions, images, or specifications are completely error-free.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per customer
  • Cancel orders suspected of fraud, unauthorized transactions, or resale abuse

Since products are made-to-order, cancellation requests may only be accepted before production begins.

Once the order enters production with our fulfillment partner, cancellation may not be possible.

If an order is cancelled before production, eligible refunds will be processed to the original payment method within [5-7 BUSINESS DAYS].

6. Shipping and Delivery

Orders are processed and fulfilled through our third-party fulfillment partner.

Estimated processing and shipping timelines are approximate and may vary depending on:

  • Product availability
  • Printing timelines
  • Courier delays
  • Weather conditions
  • Public holidays or festivals
  • Operational disruptions

Typical fulfillment timelines:

  • Processing Time: [3-5 BUSINESS DAYS]
  • Shipping Time: [3-5 BUSINESS DAYS]

Delivery timelines are estimates only and are not guaranteed.

Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries caused by incorrect addresses, unavailable recipients, or courier-related issues.

Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

7. Returns, Replacements, and Refunds

Due to the made-to-order nature of print-on-demand products, returns and refunds are limited.

We generally do not accept returns for:

  • Incorrect size selection by the customer
  • Buyer’s remorse
  • Minor color or print variations
  • Preference changes after order placement

Replacement or refund requests may be considered only if:

  • The wrong product was delivered
  • The item is damaged during transit
  • The product has a manufacturing defect
  • The print is significantly different from the approved design

To request a replacement or refund, customers must:

  • Contact us within 7 Days of delivery
  • Provide clear photos/videos of the issue
  • Include the order number and relevant details

Approved refunds or replacements will be processed according to our fulfillment partner’s review and policy guidelines.

Refund processing timelines may vary depending on payment providers and banks.

For support, contact:

Email: hello.susegaadclothing@gmail.com

8. Intellectual Property

All website content including:

  • Logos
  • Artwork
  • Graphics
  • Product designs
  • Text
  • Branding elements

are the intellectual property of Susegaad Clothing and may not be copied, reproduced, distributed, or commercially used without written permission.

9. Prohibited Uses

You agree not to use the website or services for:

  • Any unlawful purpose
  • Fraudulent or misleading activities
  • Uploading malicious software or harmful code
  • Violating intellectual property rights
  • Harassing, abusing, or harming others
  • Attempting unauthorized access to systems or accounts

We reserve the right to terminate access for violations of these Terms.

10. Limitation of Liability

To the maximum extent permitted by law, Susegaad Clothing, its owners, affiliates, employees, and fulfillment partners shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, data, or business opportunities
  • Shipping or courier delays
  • Manufacturing delays
  • Product misuse by customers
  • Temporary website downtime or technical issues

Our total liability for any claim shall not exceed the amount paid by the customer for the relevant order.

11. Third-Party Services

Our website may use third-party services including payment gateways, logistics providers, and fulfillment partners.

We are not responsible for the policies, actions, or service interruptions of third-party providers.

Users are encouraged to review the policies of those third-party services separately where applicable.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Goa, India.

14. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For questions regarding these Terms, please contact:

Susegaad Clothing
Email: hello.susegaadclothing@gmail.com
Website: https://susegaadclothing.com/